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Home > News > Why Long Term Employees are Important

Why Long Term Employees are Important

November 7, 2018

Public Facilities Commercial Cleaning ServicesFor Detail Services, as a commercial cleaning company, keeping employees long term is very important. Actually, it’s likely equally important for most companies including yours. Long term employees should be your best because over time you will have weeded out the lesser performers. And they are your best because of their experience and knowledge. In our case, they know their work sites inside and out and they know what is most important to get done right. They have also built the skills to get their work done quickly. Additionally, they often have positive relations with our clients’ employees. Our long term employees are also our most reliable and usually have the most positive attitude.

One of our long term employees, Ross, has been with Detail Services for twenty-three years. He has primary responsibility for several of our commercial cleaning accounts in Lancaster, but because of our practice of cross-training and his long service, he is also familiar with all of our other work locations in Lancaster and the Denver-Ephrata area. He has also recently learned our work sites in the Reading area as well. This way, if someone needs to be off, Ross can fill in anywhere throughout our service area. In fact, most of our employees are cross-trained in other work sites. This represents a significant investment on the part of Detail Services, but because of it, we shouldn’t ever have to miss an assigned cleaning day. Mike is another employee who is much newer, but he has trained to work at his primary work site plus four others.

Not keeping employees for the long term has a very negative impact on a business. First, turnover means increased costs in terms of hiring and training. Hiring new employees means spending time and money with supervisors or other employees training the new employee their duties and the routines required for the work site. It will also take new employees more time to get the work done and to build relationships with the client’s employees.

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Please allow this letter to serve as a recommendation for Detail Services. We have been very pleased with the appearance of our facility since Detail Services has been cleaning here.  Any and all concerns are addressed immediately. Their staff is very diligent and efficient. There is little to no turnover in personnel which aids in our comfort of knowing who is in our building after hours. I have found Detail to be flexible and cooperative in exceeding our expectations in meeting our needs.  I would highly recommend Detail Services as a janitorial provider.
Office Manager, Food Processing Plant and Customer Since 2007

Commercial cleaning services in Lancaster and Berks counties and Reading area. Offices, Industrial, Retail, Public Facilities, Educational Institutions, and Apartment Complex Common Areas. Clean you can count on from a locally-owned and operated team with on-site supervisors. Fully insured. It’s all about the details!

Detail Services

1834 Oregon Pike, Suite 3
Lancaster, PA 17601
717-392-7501
[email protected]

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